1. Policy Summary 

We offer returns and replacement only in cases of missing, damaged, or wrong products. You must report any such issues within 7 days of receiving your order. 

2. Cancellations 

• Order cancellations are accepted only before dispatch. 
• Once the order has been packed or shipped, cancellation requests will not be accepted. 

3. Damaged or Missing Products 

• If you receive a damaged, wrong, or missing item, please contact our customer support within 7 days of delivery. 
• Provide your order number, clear photos, and an unboxing/opening video as proof. 
• After review and approval, we will offer you a replacement or refund, as applicable. 

4. Return / Replacement Procedure 

• Initiate your return or replacement request by contacting our customer support within 7 days of delivery. 

5. Refund Processing 

• Approved refunds will be processed within 7–10 business days to your original payment method. 

6. Replacement Processing 

• If a replacement is approved, the new item will be dispatched within 7 days (subject to stock availability). 
• If the issue is verified as our fault (missing, wrong or damaged product), return shipping costs will be borne by us. 
• If the product is unavailable, we will issue a refund instead. 

7. Modifications 

We reserve the right to update or modify this policy at any time, with changes reflected on our website. 

8. Contact Information 

Phone: 9947412121 
Email: Sanskriti.ktm05@gmail.com